Jacpot Privacy Policy – How your data is kept safe

Jacpot collects three types of information from you – what you provide directly, what is generated automatically as you use the platform, and what is required to process payments.

We only collect information that is necessary. If you'd prefer not to provide certain details, please let our support team know.

Jacpot uses your information for specific purposes. Each purpose is clearly outlined below:

• Account Management: Keeping your account active, verifying logins, and sending account-related notifications.
• Payment Processing: Processing deposits and withdrawals, and ensuring transactions reach the correct destination.
• Security & Fraud Prevention: Detecting suspicious activity, identifying multiple accounts, and preventing unauthorized access.
• Gaming Experience Improvement: Providing game suggestions based on your preferences and resolving any issues quickly.
• Legal Compliance: Complying with applicable laws and responding to lawful requests from authorities.
• Customer Support: We review your issue history to provide fast, accurate support.
• Promotional Communications: Promotional offers and bonus information are only sent with your consent.

Jacpot does not sell your data. However, in certain situations, information may be shared in order to provide our services:

• Payment Processors: Payment gateways such as bKash, Nagad, or banks receive only the minimum information required to process a payment. This data is used solely for transaction purposes.
• Technology Service Providers: Certain technical services are used to operate the platform. These partners are bound by strict confidentiality agreements and cannot use your data for their own purposes.
• Regulatory Authority: If Jacpot is legally required or served with a valid order, we are obligated to provide information to the authorities. Where possible, you will be notified in advance.
• Fraud Prevention: If money laundering or fraud is suspected, relevant information may be shared with the appropriate authorities.

Jacpot does not retain your data longer than necessary. Retention periods vary depending on the type of data:

• Account Information: Data is retained for as long as your account remains active. Once the account is closed, most data is deleted within 3 years.
• Transaction Records: Financial transaction records are required to be retained for up to 7 years for legal and regulatory reasons.
• KYC Documents: Identity verification documents are retained for up to 5 years after account closure.
• Gaming History: System logs and game records are retained for up to 3 years.
• Support Conversations: Retained for up to 2 years after the issue is resolved.

Once the specified retention period expires, data is securely deleted or anonymised so that no individual can be identified.

Jacpot has put in place multiple technical and procedural measures to protect your data. These aren't just words — they're proven in day-to-day operations:

• SSL/TLS Encryption: Every piece of data transmitted from your browser or app to Jacpot's servers is protected with 256-bit encryption — no one can intercept it in transit.
• Data-at-rest encryption: Data stored on our servers is also encrypted. Passwords are hashed and cannot be read by anyone directly.
• Two-Factor Authentication (2FA): You have the option to enable an extra OTP layer at login. For high-roller accounts, this is active by default.
• Access Controls: Jacpot staff who may access your data can only see the portion relevant to their specific role.
• Regular Security Audits: Third-party security experts regularly audit and test our systems.
• Anomaly Detection: Any unusual login or transaction is automatically flagged and you are notified immediately.

Jacpot's website and app use cookies and similar technologies. Cookies are small data files stored in your browser that help make your experience smoother.

Types of cookies we use:

• Essential Cookies: Maintaining login sessions and carrying out security checks — the platform cannot function without these.
• Functional Cookies: Remembers your language preference and game settings – keeping your experience smooth and familiar.
• Analytics Cookies: Used to understand which pages are visited most and where issues occur. All data is anonymous.
• Security Cookies: To detect login attempts from multiple devices within the same session.

Cookies can be disabled through your browser settings; however, disabling certain essential cookies may affect how the platform functions.

You have certain fundamental rights over your own data. Jacpot respects those rights and responds promptly to any request.

Jacpot is an 18+ platform. Anyone under 18 is not permitted to register, and we never knowingly collect information from minors.

• Date of birth is verified at the time of registration.
• Where there is suspicion, age is verified through KYC.
• Any account found to belong to a minor is immediately suspended and the balance is refunded.
• If a parent or guardian believes their child is using Jacpot, please contact support@jacpot.best and the matter will be addressed promptly.

Jacpot may update this policy when necessary. If changes are made:

• The "Last Updated" date at the top of this page will reflect any changes.
• If there are significant changes, a notification will be sent to your registered mobile number or email.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you don't agree to the new policy, you can close your account and withdraw your balance.

For any privacy-related questions, complaints, or requests, please reach out to Jacpot Support:

• Email: support@jacpot.best
• Live Chat: Available 24/7 in Bengali

Once a request is received, Jacpot typically responds within 72 hours. Complex matters may take a little longer, but acknowledgement is sent within 48 hours.